Frequently Asked Questions
Feel free to contact us for any further questions
How To Maintain My Mobility Scooter/Motorised Wheelchair
4 Tips to Maintain My PMA
- Check for worn out wheels
Ensure the wheel is not worn out as it might be slippery
Ensure the tyres pressure is enough
Get solid tyres as they are free of maintenance and puncture proof
- Check for any loose external parts
Look out for any loose bolts and nuts
- Keep your PMA dry
Avoid riding your PMA in the rain, always look for shelter
Water might cause short circuit and corrosion to the electrical components
- Charge your battery after every use
PMA needs power to move therefore always charge it full after every use
Avoid draining the battery (below 30%) as you might get stuck outside and will also cause damage to the battery
If the PMA is running out of power faster than usual or the battery is not able to hold a full charge then you might need to replace a new set of batteries
Always look for the authorised dealer for repairs as they will have the original parts for your PMA
Every mobility scooter or motorised wheelchair can last with good riding habits and yearly maintenance, you definitely can maximise its full life span.
*AGIS Medical offer repair services for our AGIS models only.
Safety Tips of Using Mobility Scooter
Always remember these safety tips to ensure the safety of user and others around.
- Selecting the right scooter size and not base on price
Always find the right scooter size for the user and not just for the price
- Test drive before buying the scooter
Come to our showroom to test drive different models of mobility scooter before buying
AGIS Medical scooters comes in small, medium and large sizes
- Get someone to supervise for the first few rounds riding around neighbourhood
Get someone to supervise the user for the first few rounds riding around neighbourhood
Familiarise the route around your neighbourhood
- Use on pedestrian walkway or under the block, avoid carparks and main road
Use on flat surface and ramps
Do not ride your scooter on carparks and main road
- Cross on zebra crossing or traffic lights, avoid shortcuts
Ride your scooter and cross at zebra crossing or traffic light
Avoid shortcuts as cars might not be able to notice the scooter when turning at corner
- Do not ride or park your scooter in the rain
Do not ride your scooter in the rain as the water will short-circuit the scooter and cause the scooter to stop halfway
Do not park your scooter in the rain as water might sip in the gaps and cause water damage
- Do not speed while riding the scooter
Always go on a “walking speed” / half of the speed meter as there might be kids, elderly and cyclist around
- Safety is your own responsibility
You are responsible to take care of your own safety and others too
Warranty
ONE-YEAR LIMITED WARRANTY
One (1) year from the date of purchase on all structural frame components; seat post, and frame.
If any electronic component of the Scooter or Power Chair is found upon examination to be defective in material and/or workmanship, it will be repaired or replaced without charge.
The purchaser is responsible for the delivery to the authorized repair facility. Satisfactory proof of purchase, serial number and the date of purchase are always required. For warranty service, please contact the dealer from whom you purchased your Heartway product.
ONE-YEAR WARRANTY EXCEPTIONS
Motor: In cases where there is an increase in the operational noise level, the warranty does not apply. (An increase in operational noise level usually occurs due to abusive and excessive strain on the scooter or power chairs).
The batteries are warranted for 6 months after the purchase of the Unit.
WARRANTY EXCLUSIONS: This warranty is only given to the original purchaser of the Scooter or Power chair. This warranty excludes:
- Consumable items which may need replacing due to normal wear and tear (tires, tubes, belts, bulbs, upholstery and seating, motor brushes, fuses, plastic shrouds and footrest covers, etc.)
- Damaged caused by: battery fluid spillage or leakage, abuse, misuse, accident, or negligence, improper operation, excessive loading, maintenance, or storage, commercial use or use other than normal.
- Used other than for the purpose of the purchaser’s personal mobility.
- Repairs and/or modifications made to any part of the scooter/ power chair without specific and prior consent from Agis Mobility.
Batteries: Batteries carry a limited warranty which is subject to a stringent wear and tear clause. Any battery faults due to a defect in the original manufacture will normally become obvious within the first two months of use. Any gradual deterioration in performance after this period is normally associated with fair wear and tear, misuse or accidental damage and as such is not covered by the manufacturer’s warranty. There is no other express warranty.
Implied warranties, including those of merchantability and fitness for a particular purpose, are limited to one (1) year from the date of the original purchase and to the extent permitted by law. Any and all implied warranties are excluded. This is the exclusive remedy. Liabilities for consequential damages under any and all warranties are excluded.
Personal Mobility Aids (PMA)
From 1 February 2019, a new maximum device speed limit of 10km/h for motorised wheelchairs and mobility scooters for use on public paths has been implemented by LTA. This new law helps to protect pathway users, while ensuring that those with genuine mobility challenges can still have proper use of such devices.
AGIS Medical Supplies follows LTA’s legislation closely, and AGIS Medical Supplies Pte Ltd’s wheelchairs and mobility scooters do comply with LTA’s guidelines.
Wheelchair or mobility scooters must not exceed 120cm in length and 70cm in width when boarding public transport. Wheelchairs or PMAs must not exceed a total laden weight of 300kg.
Please do note that the Personal Mobility Aid (PMA) are restricted to be used on the road. Should one be found riding a Personal Mobility Aids (PMA) on the road, one will be liable to a fine of $2000, or a jail term of up to 3 months, or both.
For more details on LTA’s guidelines, visit their website @ LTA.
About us
AGIS (Aging Gracefully Independently & Safely) Medical specialises in Mobility Aids, Motorised Scooters and Wheelchairs (PMAs), hospital bed and equipment. We work with therapists from charities and hospitals to envision a more accessible world for the elderly and the physically challenged
