Frequently Asked Questions
Feel free to contact us for any further questions
How To Maintain My Mobility Scooter/Motorised Wheelchair
4 Tips to Maintain My PMA
- Check for worn out wheels
Ensure the wheel is not worn out as it might be slippery
Ensure the tyre pressure is sufficient
Use solid tyres as they are maintenance-free and puncture proof
- Check for any loose external parts
Look out for any loose bolts and nuts
- Keep your PMA dry
Avoid riding your PMA in the rain due to lightning risk
Water might cause short circuits and corrosion to the device
- Charge your battery after every use
PMAs are operated using battery power, hence charging to full after every use is required
Avoid overdraining the battery (below 30%) as you may get stuck outside and damage the battery
If the PMA battery life is reduced or the battery cannot hold a full charge, it may be time to replace the battery
Always look for authorised dealer(s) for repairs to ensure the usage of original approved parts
The lifespan of every mobility device can be maximised with good riding habits and yearly maintenance
*AGIS Medical offer repair services for our AGIS models only.
Purchasing & Safety Tips of Using Mobility Scooter
Always remember these safety tips to ensure user safety and others around you.
- Select the right scooter size
Always find the right scooter size for the user and not just consider the price
- Test drive before buying the scooter
Come to our showroom to test drive different models of mobility scooter before buying
AGIS Medical scooters comes in small, medium and large sizes
- Ride under supervision for the first few outings
For the first few uses, it is recommended to have someone supervising the user
Familiarise yourself with the route around your neighbourhood
- Use only on pedestrian walkways, and avoid carparks and roads
Use on flat surface and low ramps
Do not ride your scooter in carparks or on the road
- Cross using zebra crossing or traffic lights, avoid shortcuts
Ride your scooter and cross the road at zebra crossings or traffic light
Avoid shortcuts as cars may not notice the scooter when turning
- Do not ride or park your scooter in the rain
Do not ride your scooter in the rain due to short circuit risks
Do not park your scooter in the rain as water will corrode the device
- Do not speed while riding the scooter
Always ride carefully at a lower speed as there are other pedestrians
- Safety is your own responsibility
You are responsible for your own safety, as well as the safety of others
Warranty
ONE-YEAR LIMITED WARRANTY
One (1) year from the date of purchase on all structural frame components; seat post and frame.
If any electronic component of the PMA is found upon examination to be defective in material and/or workmanship, it will be repaired or replaced without charge.
The purchaser is responsible for the delivery to the authorized repair facility. Satisfactory proof of purchase, serial number and the date of purchase is always required. For warranty service, please contact the dealer from whom you purchased your device.
ONE-YEAR WARRANTY EXCEPTIONS
Motor: In cases where there is an increase in the operational noise level, the warranty does not apply. (An increase in operational noise level usually occurs due to abusive and excessive strain on the scooter or power chairs).
The batteries are warranted for 6 months after the purchase of the Unit.
WARRANTY EXCLUSIONS: This warranty is only given to the original purchaser of the Scooter or Power chair. This warranty excludes:
- Consumable items which may need replacing due to normal wear and tear (tires, tubes, belts, bulbs, upholstery and seating, motor brushes, fuses, plastic shrouds and footrest covers, etc.)
- Damaged caused by: battery fluid spillage or leakage, abuse, misuse, accident, or negligence, improper operation, excessive loading, maintenance, or storage, commercial use or any use other than normal.
- Used other than for the purpose of the purchaser’s personal mobility.
- Unauthorised Repairs and/or modifications made to any part of the scooter/ power chair without specific and prior consent from AGIS Mobility.
Batteries: Batteries carry a limited warranty which is subject to a stringent wear and tear clause. Any battery faults due to a defect in the original manufacture will normally become obvious within the first two months of use. Any gradual deterioration in performance after this period is normally associated with fair wear and tear, misuse or accidental damage and as such is not covered by the manufacturer’s warranty. There is no other express warranty.
Implied warranties, including those of merchantability and fitness for a particular purpose, are limited to one (1) year from the date of the original purchase and to the extent permitted by law. Any and all implied warranties are excluded. This is the exclusive remedy. Liabilities for consequential damages under any and all warranties are excluded.
Personal Mobility Aids (PMA)
From 1 February 2019, a new maximum device speed limit of 10km/h for motorised wheelchairs and mobility scooters for use on public paths has been implemented by LTA. This new law helps to protect pathway users, while ensuring that those with genuine mobility challenges can still have proper use of such devices. From Q1 2026, this speed limit is reduced to 6km/h. All AGIS Medical PMA devices are already compliant with this new speed limit as of 2025.
AGIS Medical Supplies follows LTA’s legislation closely, and AGIS Medical Supplies Pte Ltd’s wheelchairs and mobility scooters do comply with LTA’s guidelines.
Wheelchair or mobility scooters must not exceed 120cm in length and 70cm in width when boarding public transport. Wheelchairs or PMAs must not exceed a total laden weight of 300kg. From Q1 2026, the size and weight limits will become applicable to all PMA devices, regardless of where they are operated.
Please do note that the Personal Mobility Aid (PMA) are restricted from roads. Should one be found riding a Personal Mobility Aids (PMA) on the road, they will be liable to a fine of $2000, or a jail term of up to 3 months, or both.
For more details on LTA’s guidelines, visit their website here
